4 Essentials for a Great Remote Access Experience

You’ve got your own agenda for remote access—protecting the enterprise network, minimizing complexity, ensuring compliance, supporting branch locations, the list goes on. Your users have their own priorities, though—and unless you can meet their expectations, your entire investment is at risk. In today’s consumerized world, you’ve got to win people over by giving them what they really want: the freedom to work on the devices they choose, in the locations where they can be most effective and productive, without having to worry about security, differences in device form factors or multiple access methods for various networks.

Here are four critical factors for delivering a remote access solution that your users will love as much as you do.

1. A single way to access apps and data anywhere, any time

People hate having to remember multiple access methods and figure out which to use in a given scenario. Many companies choose to treat every user the same way whether they’re on an internal network or external network; people use the same access point and credentials no matter where they’re working. Similarly, you should spare people the need to access different types of apps—Windows, mobile, SaaS—in different ways. Give them a single place to look for every app they use, of any type.

2. Transparent security

Nothing kills remote productivity like having to deal with frustrating or unfamiliar security procedures. With desktop virtualization, apps and data stay secure within the datacenter, and only mouse clicks and keystrokes traverse the network. This makes it much easier for you to ensure security—and spares people the need to jump through hoops before they can get to work. Meanwhile, in the background, you can encrypt remote access traffic and define policies to dynamically adjust access levels based on device configuration, location and user identity.

3. Any-device productivity

No one should ever have to think, “Wait—I can’t use that app on this device.” Your remote access solution should include the ability to dynamically adjusting settings based on user activity—for example, by making flexible use of endpoint and datacenter processing resources to deliver a high-def experience in any scenario. Windows apps should be automatically re-skinned for tablets, smartphones and other mobile devices so people can use them as easily on a small device with touch-screen inputs as they would on a traditional computer with a two-button mouse.

4. Easy data access, sharing and storage

Data is as important as apps for remote productivity. Make sure your remote users can access their data from any app or desktop, and share it securely with colleagues inside or outside the company, the same way they would inside the corporate network.

Remote access isn’t just an occasional use case or perk anymore—it’s a regular part of work for more people and organizations than ever. Make sure your remote access strategy meets the needs of people and IT alike.