Software Maintenance

Citrix Software Maintenance combines 24x7x365 unlimited worldwide support with product version upgrades. The first year of Software Maintenance is required with the corresponding product purchase.

Supported Products

  • VDI-in-a-Box
  • CloudPlatform
  • CloudPortal Business Manager
  • AppDNA
  • XenClient
  • XenMobile
  • XenServer (version 6.2)
  • Workspace Suite

Detailed Features

Feature Description
Technical support coverage hours Worldwide 24x7x365
Number of support incidents Unlimited
Support Type Reactive
Follow-the-sun case management Cases are seamlessly transferred from one support center to the next, following-the-sun, to ensure cases are worked continually for rapid resolution
Number of admin contacts
per support agreement
Product Upgrades Latest product version upgrades and product feature set updates
Agreement Term
Required at time of product purchase Yes

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