Citrix Software Maintenance combines 24x7x365 unlimited worldwide support with product version upgrades. The first year of Software Maintenance is required with the corresponding product purchase.
|Technical support coverage hours||Worldwide 24x7x365|
|Number of support incidents||Unlimited|
|Follow-the-sun case management||Cases are seamlessly transferred from one support center to the next, following-the-sun, to ensure cases are worked continually for rapid resolution|
|Number of admin contacts
per support agreement
|Product Upgrades||Latest product version upgrades and product feature set updates|
|Required at time of product purchase||Yes|