Citrix Software Maintenance provides technical support from the experts and connects you to the latest troubleshooting tools, techniques and resources you need to protect your Citrix investment.
New: Software Maintenance is now available for XenApp, XenDesktop, EdgeSight ,Citrix Provisioning Sevices, NetScaler VPX, CloudBridge VPX, NetScaler Gateway VPX and NetScaler Gateway Universal Licenses.
*Available for renewal only
|Technical support coverage hours||Worldwide 24x7x365|
|Product version upgrades||Yes|
|Number of support incidents||Unlimited|
|Number of admin contacts||Unlimited|
|Remote support||Using Citrix GoToMeeting and Citrix GoToAssist, technical support engineers quickly resolve complex issues using screen sharing, chat and other tools|
|Languages supported||Nine supported languages across our global support centers during local business hours including English, Spanish, Portuguese, French, German, Cantonese, Mandarin, Korean and Japanese|
|Support resources and tools||Access to My Support, Knowledge Center, eDocs, forums, analysis tools and monthly newsletter|
|Required at time of product purchase||
Yes for the following products:
Citrix Workspace Suite, XenMobile, ShareFile Enterprise, NetScaler VPX, CloudBridge VPX, NetScaler Gateway VPX, NetScaler Gateway Universal Licenses, CloudPlatform, CloudPortal Business Manager, XenServer, XenClient, AppDNA, and VDI-in-a-Box
Optional at time of purchase for XenApp and XenDesktop
|Program criteria||Software Maintenance is sold and compliance is managed by product line. A customer must maintain active Software Maintenance on all assets purchased for a given product line to receive the benefits described above.|