Software Maintenance

Citrix Software Maintenance provides technical support from the experts and connects you to the latest troubleshooting tools, techniques and resources you need to protect your Citrix investment.

New: Software Maintenance is now available for XenApp, XenDesktop, EdgeSight ,Citrix Provisioning Sevices, NetScaler VPX, CloudBridge VPX, NetScaler Gateway VPX and NetScaler Gateway Universal Licenses.

Supported Products

  • Citrix Workspace Suite
  • XenApp
  • XenDesktop
  • XenMobile
  • ShareFile Enterprise
  • NetScaler VPX
  • CloudBridge VPX
  • NetScaler Gateway VPX
  • NetScaler Gateway Universal Licenses
  • CloudPlatform
  • CloudPortal Business Manager
  • XenServer
  • XenClient
  • AppDNA
  • EdgeSight
  • Citrix Provisioning Sevices
  • VDI-in-a-Box

Detailed Features

Feature Description
Technical support coverage hours Worldwide 24x7x365
Product version upgrades Yes
Number of support incidents Unlimited
Number of admin contacts Unlimited
Support Type Reactive
Remote support Using Citrix GoToMeeting and Citrix GoToAssist, technical support engineers quickly resolve complex issues using screen sharing, chat and other tools
Languages supported Nine supported languages across our global support centers during local business hours including English, Spanish, Portuguese, French, German, Cantonese, Mandarin, Korean and Japanese
Agreement Term
Support resources and tools Access to My Support, Knowledge Center, eDocs, forums, analysis tools and monthly newsletter
Required at time of product purchase

Yes for the following products:

Citrix Workspace Suite, XenMobile, ShareFile Enterprise, NetScaler VPX, CloudBridge VPX, NetScaler Gateway VPX, NetScaler Gateway Universal Licenses, CloudPlatform, CloudPortal Business Manager, XenServer, XenClient, AppDNA, and VDI-in-a-Box

Optional at time of purchase for XenApp and XenDesktop

Program criteria Software Maintenance is sold and compliance is managed by product line. A customer must maintain active Software Maintenance on all assets purchased for a given product line to receive the benefits described above.