Citrix Premier Support provides 24x7x365 unlimited-incidents worldwide support for Citrix software products covered by Subscription Advantage. Available at the time of product purchase or with a Subscription Advantage renewal, Premier Support is offered on a per license basis.
|Technical support coverage hours||Worldwide 24x7x365|
|Regional availability||Americas, APAC, EMEA and Japan
|Number of support incidents||Unlimited|
|Remote support||Using Citrix GoToAssist, ranked #1 remote support service by IDC, technical support engineers quickly resolve complex issues using screen sharing, chat and other tools|
|Languages supported||Nine supported languages across our global support centers during local business hours including English, Spanish, Portuguese, French, German, Cantonese, Mandarin, Korean and Japanese|
|Number of admin contacts
per support agreement
|TechEdge technical support training||Citrix TechEdge is a one-day training event on the latest troubleshooting techniques, methodologies, and diagnostic tools from Citrix technical support escalation engineers. TechEdge is held during Citrix Synergy.
|Required at time of product purchase||No|