Open a Support Case Online - Open and manage your service requests
Contact Support by Phone - Contact the support center in your region

Our goal in Citrix Technical Support is to resolve any issue as quickly as possible. If you feel that your Service Request is not making progress, you can bring the case to the attention of the Citrix Technical Support Management Team. Take the following steps to raise the priority of your case, or to report a satisfaction or service quality issue:

• Signature of the engineer – The e-mail signature of each support engineer contains the e-mail address and phone number of their manager. If you feel your Service Request needs special attention, please feel free to contact the manager directly.
  
• General e-mail address − If you are unsure whom to contact for a satisfaction or service quality issue, send an e-mail to supportfeedback@citrix.com. 
  
• When escalating a Service Request, please provide the following information:
  
  • Service Request number
  • Why you are escalating the Service Request
  • Information on the business impact the issue has for your company

The Citrix Technical Support Services option can be renewed at the same terms and conditions for the period of one year at the end of each term unless otherwise agreed. To renew, please work with Citrix directly or with your preferred Citrix reseller.