There are three types of builds: a Private Build, a Point Fix and a Maintenance Build. Each build has a different definition and turnaround time.
(NetScaler ADC, NetScaler App Firewall, NetScaler Gateway Enterprise Edition)
A private build (or engineering build) is a preliminary code fix which is given to a customer when actively working on resolving a customer problem. This is an “informal” fix that has had limited in-house testing, and that may or may not be expected to solve the problem the first time. The private fix may contain additional tracing and debugging code to help with problem determination. Private fixes are not completely regression tested, are not intended for release into a production environment and may not have gone through the formal test QA process. This private fix is only available from the Citrix Escalation and Third Level Teams.
Turnaround time is 5-10 days from development to testing, depending on issue
(NetScaler Gateway Standard and Advanced Editions)
This is a hotfix found in the internal Citrix knowledge base and delivered in a self-installing package which provides a code fix targeted at a specific end-user issue. This problem is specific to a customer’s environment and would not readily be seen by other customers. The level of testing is limited to problem verification and limited regression testing. Every hotfix, whether limited-release or general-release is subject to a formal test process. This hotfix is available if a customer calls Citrix Support and the customer environment is experiencing the specific problem that the limited-release hotfix was created to resolve.
Turnaround time is 3-4 days once the point fix has been checked in, depending on the issue. Some issues can take several days of testing as bugs do not always show up unless running for an extended period of time.
This is a product build delivered in a self-installing package which provides a code fix targeted for the general public. Testing consists of problem verification and full regression testing of the modules in question. Every hotfix, whether limited-release or general-release is subject to a formal test process. This build is available from the Citrix web site.
Maintenance builds are released every 6-8 weeks.