Support & Maintenance Programs

Citrix Maintenance Programs provide you with the services and support you need to keep your software and hardware environment running optimally. We’re available 24x7 and you can be confident to get the support your organization needs.

 

image

Software Support

Available for: XenApp, XenDesktop, XenServer, NetScaler VPX, NetScaler Gateway VPX and Universal Licenses, CloudBridge VPX, EdgeSight, Provisioning Server for DataCenters, XenClient, VDI-in-a-Box, CloudPlatform, CloudPortal Business Manager, AppDNA, ShareFile Enterprise, XenMobile and Workspace Suite.

Citrix Software Support provides technical support from the experts and connects you to the latest troubleshooting tools, techniques and resources you need to protect your Citrix investment.

You benefit from:

  • 24x7x365 telephone and web support
  • Access to technical experts

 

image

Appliance Maintenance

Available for: NetScaler, CloudBridge and NetScaler Gateway

Citrix Appliance Maintenance provides technical support from the experts, firmware and software upgrades, Return Material Authorizations (RMA) and Warranty information.

You benefit from:

  • 24x7x365 telephone and web support
  • Access to technical experts
  • Software updates at no additional cost
  • Fast RMA replacement

 

image

Subscription Advantage

Available for: XenApp, XenDesktop, XenServer, NetScaler VPX, CloudBridge VPX, NetScaler Gateway VPX and Universal Licenses, EdgeSight and Provisioning Server for DataCenters.

Citrix Subscription Advantage provides a convenient way to budget for your product version upgrades annually without having to anticipate variable costs throughout the year.

You benefit from:

  • Latest product version upgrades
  • Product feature set updates
  • 24x7 secure portal to manage your membership