Support & Maintenance Programs

Citrix Maintenance Programs provide you with the services and support you need to keep your software and hardware environment running optimally. We’re available 24x7 and you can be confident to get the support your organization needs.

 

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Software Support

Available for: Citrix Workspace Suite, XenApp, XenDesktop, XenMobile, ShareFile Enterprise, NetScaler VPX, CloudBridge VPX, NetScaler Gateway VPX, NetScaler Gateway Universal Licenses, CloudPlatform, CloudPortal Business Manager, XenServer, XenClient, AppDNA, EdgeSight, Citrix Provisioning Sevices and VDI-in-a-Box 

Citrix Software Support provides technical support from the experts and connects you to the latest troubleshooting tools, techniques and resources you need to protect your Citrix investment.

You benefit from:

  • 24x7x365 telephone and web support
  • Access to technical experts
  • Product version upgrades

  

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Appliance Maintenance

Available for: NetScaler, CloudBridge and NetScaler Gateway

Citrix Appliance Maintenance provides technical support from the experts, firmware and software upgrades, Return Material Authorizations (RMA) and Warranty information.

You benefit from:

  • 24x7x365 telephone and web support
  • Access to technical experts
  • Software updates at no additional cost
  • Fast RMA replacement