Support Programs Matrix

Refer to this table for technical support program lifecycle dates

Citrix support agreements progress through three distinct lifecycle phases: End of Sale (EOS), End of Renewal (EOR) and End of Life (EOL). The matrix below provides information for legacy Citrix support agreements. For definitions of the various lifecycle dates, refer to Lifecycle Definitions.

For a description of current support offerings, view our Software Support Programs.

Americas

Legacy Support Agreements for: XenApp, XenDesktop and XenServer

Support Agreement Type End of Sale End of Renewal End of Life
Preferred Business Hours 30-Jun-12 TBA TBA
Preferred Extended Hours 30-Sep-12 TBA TBA
Preferred Extended Hours Global 30-Sep-12 TBA TBA

Legacy Single Product Support Agreements for: XenApp, XenServer, NetScaler VPX or Branch Repeater VPX

Support Agreement Type End of Sale End of Renewal End of Life
XenApp Software Maintenance 26-Feb-12 TBA TBA
Preferred Extended - XenServer 30-Jun-12 TBA TBA
Preferred Extended - NetScaler VPX 30-Jun-12 TBA TBA
Preferred Extended - Branch Repeater VPX 30-Jun-12 TBA TBA

Legacy Support Agreements for: Onsite Support Add-on

Support Agreement Type End of Sale End of Renewal End of Life
On-Site Support Days Add-on - Business Hours 26-Feb-12 TBA TBA
On-Site Support Days Add-on - Extended Hours 26-Feb-12 TBA TBA

EMEA

Legacy Support Agreements for: XenApp, XenDesktop and XenServer

Support Agreement Type End of Sale End of Renewal End of Life
Preferred Business Hours 30-Jun-12 TBA TBA
Preferred Extended Hours 30-Sep-12 TBA TBA
Preferred Extended Hours Global 30-Sep-12 TBA TBA

Legacy Single Product Support Agreements for: XenApp, XenServer, NetScaler VPX or Branch Repeater VPX

Support Agreement Type End of Sale End of Renewal End of Life
XenApp Software Maintenance 22-Apr-12 TBA TBA
Preferred Extended - XenServer 30-Jun-12 TBA TBA
Preferred Extended - NetScaler VPX 30-Jun-12 TBA TBA
Preferred Extended - Branch Repeater VPX 30-Jun-12 TBA TBA

APAC

Legacy Support Agreements for: XenApp, XenDesktop and XenServer

Support Agreement Type End of Sale End of Renewal End of Life
Preferred Business Hours 31-Dec-12 TBA TBA
Preferred Extended Hours 31-Dec-12 TBA TBA
Preferred Extended Hours Global 30-Sep-12 TBA TBA

Legacy Single Product Support Agreements for: XenApp, XenServer, NetScaler VPX or Branch Repeater VPX

Support Agreement Type End of Sale End of Renewal End of Life
XenApp Software Maintenance 26-Feb-12 TBA TBA
Preferred Extended - XenServer 30-Jun-12 TBA TBA
Preferred Extended - NetScaler VPX 30-Jun-12 TBA TBA
Preferred Extended - Branch Repeater VPX 30-Jun-12 TBA TBA

Legacy Support Agreements for: Onsite Support Add-on

Support Agreement Type End of Sale End of Renewal End of Life
On-Site Support Days Add-on - Business Hours 31-Dec-12 TBA TBA
On-Site Support Days Add-on - Extended Hours 31-Dec-12 TBA TBA

Japan

Legacy Support Agreements for: XenApp, XenDesktop and XenServer

Support Agreement Type End of Sale End of Renewal End of Life
Preferred Business Hours 31-Dec-12 TBA TBA
Preferred Extended Hours 31-Dec-12 TBA TBA
Preferred Extended Hours Global 30-Sep-12 TBA TBA

Legacy Single Product Support Agreements for: XenApp, XenServer, NetScaler VPX or Branch Repeater VPX

Support Agreement Type End of Sale End of Renewal End of Life
XenApp Software Maintenance 31-May-12 TBA TBA
Preferred Extended - XenServer 30-Jun-12 TBA TBA
Preferred Extended - NetScaler VPX 30-Jun-12 TBA TBA
Preferred Extended - Branch Repeater VPX 30-Jun-12 TBA TBA

Legacy Support Agreements for: Onsite Support Add-on

Support Agreement Type End of Sale End of Renewal End of Life
On-Site Support Days Add-on - Business Hours N/A TBA TBA
On-Site Support Days Add-on - Extended Hours N/A TBA TBA

Lifecycle Phases:

  • End of Sale – The date after which a specified Citrix Technical Support offering(s) is no longer publicly available for purchase.
  • End of Renewal – The date after which customers are no longer able to renew a specified Citrix Technical Support agreement(s). Customers with active agreements may renew until such time an end of renewal date is specified in matrix above. Once the agreement reaches end of renewal, it may not be renewed or re-activated.
  • End of Life – The date after which all specified Citrix Technical Support renewal agreements expire. Once the agreement reaches end of life, it may not be renewed or re-activated.