The product follows the typical lifecycle policies described in more detail on the Lifecycle Phases and Lifecycle Milestones pages. In addition to the typical phases and milestones, the End of Extended Support milestone defined below also applies to this product.
XenApp core components, including Secure Gateway and Web Interface, are covered through all phases, including Extended Support.
For each significant XenApp release for a particular server platform, Citrix supports the most recent hotfix rollup pack (HRP) and maintains it provided the requests are commercially viable. In addition, Citrix supports the previous hotfix rollup pack for 12 months after the most recent HRP is available. Hotfixes for security vulnerabilities are only provided for the most recent hotfix rollup pack.
Hotfix Rollup Pack 02 for Citrix XenApp 6.0 for Microsoft Windows Server 2008 R2 was released on 12/06/2012 and is the most recently released hotfix rollup pack for Citrix XenApp 6.0 for Microsoft Windows Server 2008 R2. The hotfix rollup pack released prior to Hotfix Rollup Pack 02 was Hotfix Rollup Pack 01. In addition to maintaining and supporting Hotfix Rollup Pack 02, Citrix will continue to support Hotfix Rollup Pack 01 until 12/06/2013 at which time Hotfix Rollup Pack 01 is considered End of Life.
There could be more than one significant release for a particular server platform. Hotfix Rollup Pack 01 for Citrix XenApp 6.5 for Microsoft Windows Server 2008 R2 was released on 06/28/2012. This hotfix rollup pack will be maintained and supported until HRP 02 is released in Q2 2013 at which time HRP 01 will become the previous HRP and it will be supported through Q2 2014.
This milestone signifies when a specific product release will no longer be covered under the Extended Support Program. The EOES milestone for a Citrix product version is intended to align with Microsoft's current End of Extended Support milestone for the corresponding server OS version. This should enable customers to plan their XenApp migration as part of the underlying OS migration planning. The Extended Support Program puts customers in control of their upgrade strategy by offering technical support and maintenance after the End of Maintenance (EOM) milestone. Refer to the Software Support Programs page for details on the Extended Support Program and other Technical Support programs applicable to this product.