Contact Support

Technical support

  • Product issues
  • Troubleshooting
  • Break-fix requests

* Indicated products require a technical support agreement

Note: Subscription Advantage membership does not include technical support.


Technical Support Phone Numbers

Customer service

  • General questions
  • Account maintenance
  • Licensing and Renewals

Try the automated troubleshooting tool

Citrix Insight Services is a free tool from Citrix that analyzes your log files, profiles your virtualization environment and scans for hundreds of known issues. It's the same tool our support engineers use every day to diagnose problems quickly and accurately. Available for XenApp, XenDesktop, XenServer, NetScaler, ByteMobile, XenMobile, CloudBridge, CloudPortal, Provisioning Services and XenDesktop/XenApp Connector.

Access the tool

Helpful Resources


Licensing Management
Activate, upgrade and manage Citrix licenses

Account Maintenance
Open a customer service support case to update or merge company information and to transfer licenses

Knowledge Center
A database of articles and bulletins written by Citrix technical experts

Product Documentation
A library of product documentation for Citrix solutions and technologies

Support Forums
Discussion forums where you can ask questions and get real-world answers from other customers

Citrix GoTo products support
(GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar and GoToAssist)