For further details, please review our escalation process.
Maintaining accurate records help ensure proper access to your entitled services. Contact Customer Service to merge company records. For detailed instructions, refer to How to Open a Customer Service Case to Merge Accounts.
To transfer licenses from one account to another, contact Customer Service in your region. To complete your request, all licensing contracts for all accounts involved must be affiliated. Companies whose contracts allow them to transfer licenses (such as ISV Partners) are exempt from this requirement. For details on contract affiliations, refer to How to Add an Affiliate to an ELA Contract.