1. If you need to change your company name, be prepared to provide a proof of name change (e.g. press release, legal document showing the purchase, request on company letterhead)
2. For Americas:
   1. Open a support case and provide the requested information
   2. In the Type drop-down menu, select Account Maintenance
   3. Provide the additional details and submit the request
3. For EMEA, APAC and Japan:
   1. Create a Service Request using your Citrix login ID and password
   2. In the Support Type drop-down menu, choose Customer Service
   3. In the Service Request Type drop-down, choose Account Maintenance
   4. Provide the requested information and submit the request

1. Be prepared to provide Organization ID numbers for the accounts you need to merge. For acquisitions, proof of the transaction must be provided (e.g. press release, legal document showing the acquisition, request on company letterhead)
2. For Americas:
   1. Open a support case and provide the requested information
   2. In the Type drop-down menu, select Account Maintenance
   3. Provide the additional details and submit the request
3. For EMEA, APAC and Japan:
   1. Create a Service Request using your Citrix login ID and password
   2. In the Support Type drop-down menu, choose Customer Service
   3. In the Service Request Type drop-down menu, choose Account Maintenance
   4. Provide the requested information and submit the request

1. You must be a Company Account Administrator to add or update contacts for a company account
2. Log in to the Company Information and Contacts tool using your Citrix login ID and password
3. Select from Update/Edit Contact, Add Contact, Remove Contact, Name and Phone, or Addresses
4. Follow the instructions for each action to complete your task

1. Log in to My Account using your Citrix login ID and password
2. Your Organization ID (also referred to as Customer ID) is displayed next to your login ID

1. Go to the Downloads page on citrix.com
2. Select your desired product from the Find Downloads menu on the left of the page
3. You may need to log in to view all products that are available to you

1. Manage Citrix Licenses: activate, upgrade, and manage
2. Citrix Licensing Basics: overview, management, and resources
3. Licensing management user guide

1. Log in to All Licensing Tools using your Citrix login ID and password
2. Select Allocate from the menu on the page
3. Follow the steps outlined on the screen to complete your task

1. Be prepared to provide the product name and license serial numbers to be transferred, and the Organization ID and company name to which the licenses should be transferred
2. For Americas:
   1. Open a support case and provide the requested information
   2. In the Type drop-down menu, select Account Maintenance
   3. Provide the additional details and submit the request
3. For EMEA, APAC and Japan:
   1. Create a Service Request using your Citrix login ID and password
   2. In the Support Type drop-down menu, choose Customer Service
   3. In the Service Request Type drop-down menu, choose Account Maintenance
   4. Provide the requested information and submit the request

Please follow the steps outlined in the Importing License Files eDoc documentation.

1. Log in to All Licensing Tools using your Citrix login ID and password
2. Select Upgrade from the menu on the page
3. Select from Version Upgrade (Subscription Advantage membership required), Purchase Upgrade, or Maintenance Upgrade
4. Follow the steps outlined on the screen to complete your task

1. Log in to the Licensing Program Registration tool using your Citrix login ID and password
2. Select Enterprise, Easy, or Education licensing
3. Your current license program details will be displayed, along with a contract number
4. If you do not have a contract, follow the registration instructions for the license program you have selected

Please follow the steps outlined in the Subscription Advantage Renewal and Quote Creation Guide (Knowledge Center article CTX126171).

1. From citrix.com, click on Log In near the top right corner of the page
2. Below the Log in section, click on Reset Password
3. Input either your username or email address.  Clicking Search will automatically send an email to the email address specified in your profile.
4. If you do not know your username or email address, select More Options to retrieve your password using one of the following options
   • Sales contract number and contract administrator last name
   • Serial number and machine code

1. Log in to the Leads and Rewards tool using your Citrix login ID and password 
2. Select Launch Leads and Rewards
3. Select Create New Reward Registration from the menu on the left
4. Input Company Name and select Next
5. Provide the requested information and submit the form to create a new reward registration

Please follow the steps outlined in the Create a Subscription Advantage Quote Solution Advisor Guide  (Knowledge Center article CTX126192).

• Software Support programs
• Appliance Maintenance programs
• GoTo products support
• North America Support Sales team, toll free: +1 866-769-3596
• Self-service resources
  • Citrix Auto Support: A simple, online troubleshooting platform and health-checker for your Citrix environment.  Available for XenDesktop, XenServer, XenApp, and NetScaler.
  • Brief Troubleshooting Guide: The first stop for Citrix administrators and Citrix engineers troubleshooting technical issues for all Citrix technologies.
  • Communities:  User groups and interest groups where you can share ideas, opinions, technical information and best practices.
  • Citrix Education: Training and certification courses to build your skills.
  • Virtual Demo Center: See how Citrix solutions enable mobile workstyles and power cloud services.
  • Project Accelerator: A free, interactive XenDesktop assessment, design and deployment tool from the experts.
  • Blogs:  Straight talk from Citrix executives, product teams and technical experts.
  • Citrix TV: Demos, how-to videos, tips, troubleshooting and more.
  • Citrix Support on Facebook | Citrix Support on Twitter: Interact with Citrix Support engineers who monitor the Citrix Support social networking sites.