Answers to many questions can be found through the following resources:
- Licensing Management: Activate, upgrade and manage Citrix licenses.
- Account Maintenance: Open a customer service support case to update or merge company information and to transfer licenses.
- Knowledge Center: A database of articles and bulletins written by Citrix technical experts.
- eDocs: A library of product documentation for Citrix solutions and technologies.
- Support Forums: Discussion forums where you can ask questions and get real-world answers from other customers.
Americas Customer Service Escalation
- Call 1-800-424-8749, select option 2, provide your case number and request to speak to a manager
- A Customer Service Manager will immediately review and escalate your case
For further details, please review our escalation process.