As a service provider or IT consultant, you need efficient dependable tools that can help you deliver superior support services and demonstrate value. A core service is staying on top of your client’s IT infrastructure – managing configuration changes, monitoring performance, identifying emerging issues and resolving them before they disrupt anyone’s work. Beyond providing on-the-spot support, you need to be able to show your clients that you can meet their evolving business requirements and continually enhance performance.
Market-leading Cloud Solutions
Working to meet this challenge is Citrix GoToAssist, the worldwide market leader in remote support software. GoToAssist has been at the forefront of tech support for more than a decade. GoToAssist is the only solution to offer an integrated toolset that lets you identify issues with a proactive monitoring tool, ticket and track them with a service desk management system and instantly resolve them with remote support capability, all from one user interface.
The Citrix GoToAssist product line includes two robust solutions for remote support: GoToAssist Remote Support, which integrates with GoToAssist Service Desk and GoToAssist Monitoring in one easy-to-use platform, and GoToAssist Corporate for large contact centers.