One of the largest obstacles faced by service providers selling hosted business applications is the requirement for users to have two sets of credentials: one to log on to their computer and on-premises applications, and one (or possibly more) for their hosted or cloud-delivered applications. This white paper discusses this problem and presents the integrated Citrix® CloudPortal™ Services Manager solution for automated provisioning and synchronization of user account details between on-premises and hosted Microsoft®Active Directory®-based environments.