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CloudPortal Business Manager

How CloudPortal Business Manager works

CloudPortal Business Manager is a cloud services delivery platform for self-service IT that unifies and simplifies the delivery, operational, commerce and user management aspects of a cloud. Cloud builders can deliver a broad array of services including IaaS clouds built with Citrix CloudPlatform, cloud services and IT services.

CloudPortal Business Manager

Empower users with self-service

Access and Authorization: New users self-register their account, authorization requirements are verified (e.g. valid credit card, employee status) and available services are automatically mapped to their profile.

Service Catalog: Users browse through the self-service catalog, view pricing options and chose options for the cloud and IT services they need.

Fulfillment: Service provisioning steps and backend business and operations workflows are automatically triggered, without waiting or manual intervention from the cloud operator.

Helpdesk Support: When help is needed, users can open tickets and interact with the support team using the built in customer support and CRM tools.

Simplify cloud management

Catalog Management: Customize how services are packaged and bundled by tailoring price and utilizations models. Define availability for different user types, business units, regions and verticals.

User Management: Set account types, manage users, monitor account and service activity and respond to support tickets. Users perform their own adds/moves/changes without calling IT.

Workflows: Automate and orchestrate service provisioning and business/ operations systems workflows. Define custom rules for account activity and service provisioning requests.

Billing and Metering: Track utilization, generate invoices and automate payment processing. The extensible platform integrates with optional 3rd-party payment gateways, credit card verification and fraud protection systems.

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