Wall Street Journal: More Schools Set Their Minds on Design Thinking

In this article, the reporters explain design thinking as using close, anthropological observation of people to gain insight into problems that may not be articulated. The article provides insight from Catherine Courage, VP of Product Design at Citrix, who was so inspired by a design thinking course she took at the Stanford d.school and by the school's physical setup that she helped redesign some of the workspaces at Citrix.