Nov 202012 |
HM Revenue & Customs Delivers New Online Tax Advice Programme Using Citrix GoToWebinarLive and pre-recorded webinars provide fast and effective tax advice to small businesses and the self-employed |
HM Revenue & Customs (HMRC) has implemented Citrix GoToWebinar the leading webinar solution designed for easy, do-it-yourself, cost-effective webinars to support the introduction of a new series of presentations designed to provide help on tax to small businesses and the self-employed. The webinar initiative is an integral part of a broader series of online programmes in which HMRC is looking to improve its service to business, by adopting new channels of communication. How It Works for HMRCHMRC offers two types of webinar, each lasting up to a maximum of 30 minutes. Designed for start-ups and established businesses, live webinars on set dates allow for a further 30 minutes of Q&As. These webinars cover a broad range of generic and more specialised tax issues, from Self-Assessment online, how VAT works and first steps as an employer to sector-specific topics such as The Construction Industry Scheme. Pre-recorded webinars are also accessible for viewing at any time. HMRC is currently running an average four webinars each day. The inclusion of polls throughout enables HMRC to test levels of understanding and respond appropriately. Subsequent Q&As also maximise the opportunity for interaction in ensuring participants get the most from each session. Andrew Millard, senior director of marketing EMEA, for the Online Service division at Citrix, explains, “It is important to engage customers in ways which best suit today’s fast paced businesses. Webinars offer a flexible and cost-efficient alternative to face-to-face presentations, by providing information in a concise format at time which fit with their busy schedules and different ways of learning.” Early reaction by business to the new webinar series has been very positive, as participants expressed “delight that HMRC is embracing the digital age”, in providing webinars “that are both a brilliant idea and a hugely informative communications tool”. Creating a better customer engagementOnce the webinar series is established, HMRC plans to measure more closely how the new learning tools are driving greater accuracy by reducing mistakes. Other webinar initiatives under consideration include better customer engagement through improved dialogue and supporting ‘just in time’ learning by providing information at the time of the annual cycle when the business needs it. “The HMRC initiative is an ideal example of how GoToWebinar can help organisations enhance communications and information exchange, as a powerful way of improving engagement and the customer experience,” believes Millard. About CitrixCitrix (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at www.citrix.com. The Online Services division of Citrix provides secure, easy-to-use cloud-based solutions that enable people to work from anywhere with anyone. Whether using GoToMeeting to hold online meetings, GoToWebinar to conduct larger web events, GoToTraining to train customers or employees, Podio to create customized workspaces and apps to collaborate with anyone, GoToMyPC to access and work on a remote Mac or PC, GoToAssist to provide IT support and management or ShareFile to securely share files, documents and data, businesses and individuals are increasing productivity, decreasing travel costs and improving sales, training and service on a global basis. For more information, visit www.citrixonline.com. For Citrix InvestorsThis release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release, timing and combination of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract. # # # Citrix, GoToMeeting, GoToWebinar, GoToTraining, Podio, GoToMyPC, GoToAssist, ShareFile and Citrix Receiver are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and are or may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners. | “It is important to engage customers in ways which best suit today’s fast paced businesses. Webinars offer a flexible and cost-efficient alternative to face-to-face presentations, by providing information in a concise format at time which fit with their busy schedules and different ways of learning.”
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