Dec 42012 |
Bitdefender Makes Innovative Use of Citrix Collaboration Solutions to Deliver Fast, Secure Enterprise Customer SupportEasy-to-use remote support tool enables global security technology provider to resolve client issues quickly, efficiently and securely |
Bitdefender, a leading global security technology provider, has succeeded in providing the highest levels of secure, collaborative support to customers through the implementation of Citrix GoToAssist. Using the remote support tool, Bitdefender now has the means with which to provide secure, live, unlimited end-user support to any of its international user base, anytime. “Customer satisfaction is what defines us as an enterprise support provider, so it is really important that we have the tools to provide the highest levels of secure assistance,” said Bitdefender head of enterprise support Cosmin Pucean. Since using GoToAssist we have succeeded in generating a measurable increase in customer satisfaction. Users like the fact that they remain in control during a remote support session and, critically, it gives them confidence in the security of the interaction. The human collaboration between the enterprise user and the support provider during the remote session also creates a sense of trust, which is essential for customer retention.
Andrew Millard, senior marketing director, EMEA at Citrix Online Service Division, added: “As the Bitdefender experience highlights, GoToAssist provides a secure and efficient means for support providers to resolve customer issues quickly and securely. The additional call monitoring functionality ensures support calls can be recorded and reviewed to help resolve future issues and continuously improve customer care.” Bitdefender’s business-critical solutions are used by major worldwide organisations to fulfill the requirement for high-level security in virtualisation and cloud technologies. Since its inception in 2001, the firm has established itself as a reliable and trusted provider and was determined to ensure the highest levels of support demanded by today’s customers. Bitdefender also uses Citrix GoToMeeting and Citrix GoToWebinar for internal collaboration, as well as to provide flexible, high-quality training to customers and resellers. About CitrixCitrix (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at www.citrix.com. The Online Services division of Citrix provides secure, easy-to-use cloud-based solutions that enable people to work from anywhere with anyone. Whether using GoToMeeting to hold online meetings, GoToWebinar to conduct larger web events, GoToTraining to train customers or employees, Podio to create customized workspaces and apps to collaborate with anyone, GoToMyPC to access and work on a remote Mac or PC, GoToAssist to provide IT support and management or ShareFile to securely share files, documents and data, businesses and individuals are increasing productivity, decreasing travel costs and improving sales, training and service on a global basis. For more information, visit www.citrixonline.com. For Citrix InvestorsThis release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release, timing and combination of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract. # # # Citrix, GoToMeeting, GoToWebinar, GoToTraining, Podio, GoToMyPC, GoToAssist, ShareFile and Citrix Receiver are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and are or may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners. | As the Bitdefender experience highlights, GoToAssist provides a secure and efficient means for support providers to resolve customer issues quickly and securely. The additional call monitoring functionality ensures support calls can be recorded and reviewed to help resolve future issues and continuously improve customer care.
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