Citrix Premier Support provides 24x7x365 unlimited worldwide support and unlimited support incidents on software products.
How to buy
Supported Products
- XenApp
- XenDesktop
- XenServer
- NetScaler VPX
- Branch Repeater VPX
- Access Gateway VPX and Universal Licenses
- EdgeSight
- Provisioning Server
- Application Streaming for Desktops
- XenClient
Detailed Features
 |
Feature |
Description |
| Technical support coverage hours |
Worldwide 24x7x365 |
| Regional Availability |
Americas, APAC, EMEA |
| Number of support incidents |
Unlimited |
| Products supported |
Software products
- Excludes free product editions
- Software Maintenance provided for VDI-in-a-Box and CloudPlatform products |
| Support type |
Reactive |
| Remote support |
Using Citrix GoToAssist, ranked #1 remote support service by IDC, technical support engineers quickly resolve complex issues using screen sharing, chat and other tools |
| Follow-the-sun case management |
Cases are seamlessly transferred from one support center to the next, following-the-sun, to ensure cases are worked continually for rapid resolution |
| Languages supported |
Nine supported languages across our global support centers during local business hours including English, Spanish, Portuguese, French, German, Cantonese, Mandarin, Korean and Japanese |
Number of admin contacts
per support agreement |
Unlimited |
| Agreement term |
Up to 5 years |
| TechEdge technical support training |
Citrix TechEdge is a one-day training event on the latest troubleshooting techniques, methodologies, and diagnostic tools from Citrix technical support escalation engineers. TechEdge is held twice annually, once each during Citrix Synergy US and Citrix Synergy Europe |
| Required at time of product purchase |
No |
| Prerequisites |
Active Subscription Advantage on all licenses for the product line that Premier Support is purchased for |
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How to buy
