Citrix Technical Support Services offers programs to keep your Citrix software and hardware investments in optimal working order. With eight follow-the-sun support centers across the globe and highly-trained Citrix support engineers, you can feel confident that your business will get the support you need 24 hours a day every day.
Software Support
Available for XenApp, XenDesktop, XenServer, Citrix Essentials, NetScaler VPX and Branch Repeater VPX, Citrix Software Support provides technical support from the experts and connects you to the latest troubleshooting tools, techniques and resources you need to get the most out of your Citrix investment.
You benefit from:
- 24 x 7 x 365 telephone and web support
- Access to technical experts
- Designated account management
- Citrix Tech Edge
- Tech Support newsletter
- Tech Support webinars
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Appliance Maintenance
Available for NetScaler, Branch Repeater and Access Gateway, Citrix Appliance Maintenance provides a convenient way for customers to budget annually to receive technical support, firmware and software upgrades and Return Material Authorizations (RMA).
You benefit from:
- 24 x 7 x 365 telephone and web support
- Access to technical experts
- Software updates at no additional cost
- Fast RMA replacement
- Designated account management
- Citrix Tech Edge
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