Technical Support Contacts

Before calling Technical Support

Review the Contacting Citrix Technical Support Guide. It provides details on the following: how to access technical support, the service request and escalation process, a call flow chart, a service request checklist and more.

You may also find answers in the Technical Support Brief Troubleshooting Guidebook (BTG). This resource is intended as the first stop for Citrix administrators and Citrix engineers to troubleshooting technical issues for all Citrix technologies.
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