Apr

252013

Top 10 Troubleshooting Tools for your Citrix Environment

Date: Apr 25, 2013

Hosted by: Citrix

This monthly webinar series is hosted by the Citrix Support team with the goal of providing Customers and Partners with the best troubleshooting tips and tricks. The topics are carefully selected and delivered by our top Support engineers. 

This means our Customers and Partners will always receive the latest and most common issues our Support engineers are dealing with in addition to the latest product updates. 

Each webinar is recorded and made available on-demand.

Upcoming Webinars Expand all sections

April 25 | Top 10 Troubleshooting Tools for your Citrix Environment

This session will provide an insight into the top 10 troubleshooting tools used by our Customers, Partners and Support engineers.

These tools are crucial in helping you troubleshoot the root cause of issues in your Citrix environment.

What you will learn

  • Why troubleshooting tools are crucial in a Citrix environment
  • Overview of each troubleshooting tool
  • When should I use a tool?
  • Issues and their resolutions

On-Demand Webinars Expand all sections

Planning, Implementing and Troubleshooting Provisioning Services 6.x

This session will begin with a brief discussion about planning a Citrix provisioning services install and the installation requirements, followed by in-depth troubleshooting information including log analysis, network trace analysis and the tools used by Citrix Technical Support to address common issues.

What you will learn

  • Resources available to help you plan and install provisioning services
  • How to troubleshoot streaming issues
  • How to troubleshoot issues with Inter Process Communication and the console
  • Citrix troubleshooting tools

Implementing and Troubleshooting EdgeSight

This session will provide a short overview of the EdgeSight 5.4 features, followed by an in-depth look at the system architecture and SQL Server database structure. Finally covering in-depth troubleshooting, discussing reasons why your EdgeSight server might perform poorly. We will also talk about custom reporting.

What you will learn

  • The agent-side architecture
  • SQL objects and where to find data
  • Troubleshooting and resolving EdgeSight performance issues
  • Custom reporting

Migrating from XenApp 4.5 and 5 to XenApp 6.5 using XenApp Migration Center

This session will provide a short overview of a XenApp Migration Center and a live demo of a XenApp 5 to 6.5 migration in operation. Also we will discuss, migration best practices, what can be migrated, supported Operating Systems and supported XenApp versions.

XenApp 5.x and XenApp 6.x servers are not supported in the same farm – we will discuss the reasons for this and migration options available should you not choose to use Migration Center.

What you will learn

  • Windows 2008 and 2008R2 architecture changes
  • Database support
  • Settings that will not migrate
  • Zones
  • Post-migration steps
  • Application paths
  • Worker groups
  • How much time will a migration take

How to Isolate and Resolve issues in Your XenApp and XenDesktop Environment More Rapidly

This troubleshooting tools webinar will cover how to quickly define and troubleshoot problems in your Citrix XenApp and Citrix XenDesktop environment. We will look at various tools offered by Citrix to help identify, analyze and resolve the most common problems observed by Citrix Technical Support engineers.

What you will learn

  • How to troubleshoot and isolate connectivity/policies/session sharing issues
  • How to use Citrix XDPing tool to troubleshoot
  • How to use Citrix Quick Launch tool to troubleshoot
  • How to use Scout for Citrix XenApp and Citrix XenDesktop

Reduce Your Time to Resolution with Citrix Auto Support

Citrix Auto Support is a simple, online troubleshooting platform and health-checker for your Citrix environment. It’s exactly the same tool that our own tech support experts use every day to diagnose and fix hundreds of known issues. Join this webinar to learn about this exciting new tool.

What you will learn

  • What Citrix products are supported and how to generate log files
  • How to navigate the console (demo)
  • Types of issues Citrix Auto Support can resolve
  • How to sign up and starting using it (its free!)

CloudGateway 2.5 Technical Overview and Troubleshooting

CloudGateway is an enterprise mobility management solution that securely delivers mobile, web and Windows apps and data. This webinar will cover an overview of the features in CloudGateway 2.5, different options for deploying CloudGateway and troubleshooting. Join this webinar to learn about CloudGateway.

What you will learn

  • What is CloudGateway
  • What’s new on CloudGateway 2.5
  • Deployment scenarios
  • Troubleshooting