Search Customer Stories:

California Department of Justice fights crime with mobile access to data

California Department of Justice (DOJ) employs approximately 4,500 people, with major offices in Sacramento, San Francisco, Oakland, Los Angeles, San Diego and Fresno, and many smaller offices throughout the state. The California Justice Information Services (CJIS) division provides criminal justice intelligence, identification, information and technology services to more than 800 law enforcement agencies that have approximately 100,000 law enforcement personnel statewide.

The challenge

Speeding access to information from the field

DOJ’s Hawkins Data Center within the CJIS Division needs to deliver data quickly to police officers, sheriffs and probation officers across California’s 58 counties as well as to prosecutors and other members of the Office of the Attorney General. Many of these users depend on anywhere, any-network access to CJIS data. In the past, this was especially challenging for plainclothes field agents, whose unmarked vehicles lacked the mobile data terminals seen in traditional police cars. Instead, they had to call a dispatch center and ask for Criminal Offender Record Information (CORI) to be relayed verbally to them, a time-consuming and often ineffective method.

The solution

Enabling secure mobile access to data

Thousands of DOJ personnel and their Law Enforcement Agency Partners (LEAPs) now use Citrix XenMobile to secure access to web-based DOJ applications on government-issued smartphones and tablets. Trial lawyers use Apple iPads to access complete case matter and other data, eliminating the need to carry around and search through large paper files. Special agents and peace officers in the field can access criminal records on any authorized mobile device. This Citrix solution, hosted in DOJ’s secure datacenter, is available to all DOJ LEAPs--which include local, state and federal agencies within the state of California--to help them comply with state and federal regulations. “Each section of the department has its own needs in terms of mobility, but the XenMobile solution fits the mold for every single one of them that we’ve encountered so far,” says Tim Whitfield, “JusticeMobile” Systems Software Specialist with the California Department of Justice. 

Key benefits

Providing faster anytime, anywhere, any device access to information at a lower cost

This profoundly transformative solution enables officers in the field to have access to Criminal Justice Information anytime, anywhere and on any device. Previously, some field agents used laptops and wireless cellular adapters to access the CJIS network by virtual private network (VPN), a bulky and conspicuous solution that could take 10–15 minutes for app access. “Discretion and speed mean everything in the field,” says Deputy Chief Information Officer Chris Chambers. “With XenMobile, we can replace that laptop with a tablet or a phone that looks like anyone else’s, and agents can get the information they need within a minute.” Soon after the solution’s introduction, the department’s Bureau of Firearms (BOF) used it to help remove guns from the hands of dangerous criminals that are prohibited from owning them. “That first weekend, our officers increased their productivity of running criminals through the database by 300 percent,” says Chambers. “We’ve lost count of how many felony arrests we’ve made and illegal guns we’ve gotten off the streets because of our Citrix solution.” From this success, BOF immediately purchased iPads for all of their teams across the state for use with JusticeMobile. The department no longer needs criminal intelligence specialists to work weekends to relay information over the phone, eliminating costly overtime.

Maintaining security and compliance for mobile data

Mobile security posed a challenge for the department. Its security policies were designed for a traditional PC environment and included requirements such as a personal firewall, whole disk encryption and antivirus that couldn’t be applied directly to a tablet or a smartphone. By eliminating the need for local data storage and providing a sandboxed web browser on the device, XenMobile makes it possible for CJIS to achieve compliance with both department and FBI security policies. “Citrix provides the mobile device management capabilities we needed to achieve compliance, such as remote data wipe and the ability to control and restrict usage, while offering a great experience for our users,” says Chambers.

Improving morale and quality of life for law enforcement personnel

“Our agents are much happier with the new solution,” says Chambers. “With fast access to information anywhere they need it… they can catch more criminals, find more missing people, close more cases and get home quicker. People in other departments now want to work here because we have this solution.”

Looking ahead

“Our Citrix solution began as a way to address our specific need for mobile access to information, but there are many ways we can leverage its capabilities for things we’ve always wanted to do, such as facial recognition, mobile fingerprint identification and the ability to tie in local as well as state systems, and we’re now doing these things,” says Chambers. “We’re finding ways to work smarter and get more out of our staff than we have ever been able to before.”

Our agents are much happier with the new solution. With fast access to information anywhere they need it… they can catch more criminals, find more missing people, close more cases and get home quicker. People in other departments now want to work here because we have this solution.
- Chris Chambers

Deputy Chief Information Officer

California Department of Justice

About Citrix

Citrix (NASDAQ:CTXS) is the cloud company that enables mobile workstyles—empowering people to work and collaborate from anywhere, easily and securely. With market-leading solutions for mobility, desktop virtualization, cloud networking, cloud platforms, collaboration and data sharing, Citrix helps organizations achieve the speed and agility necessary to succeed in a mobile and dynamic world. Citrix products are in use at more than 260,000 organizations and by over 100 million users globally. Annual revenue in 2012 was $2.59 billion. Learn more at www.citrix.com.

©2013 Citrix Systems Inc. All rights reserved. Citrix and XenMobile are registered trademarks of Citrix Systems Inc., or a subsidiary thereof, and are or may be registered in the U.S. Patent and Trademark Office and other countries. All other trademarks are the property of their respective owners.
That first weekend, our officers increased their productivity in running criminals through the database by 300 percent. We’ve lost count of how many felony arrests we’ve made and illegal guns we’ve gotten off the streets because of our Citrix solution.
- Chris Chambers

Deputy Chief Information Officer

California Department of Justice

Key Benefits

  • Provides faster anytime, anywhere, any device access to information in the field at a lower cost
  • Maintains security and compliance for mobile data
  • Improves morale and quality of life for law enforcement personnel

Industry

  • Government

Citrix Products