Technical Support Contacts
In addition to phone support, the following resources are available at any time.
- Open a service request online (with active support agreement).
- Citrix GoTo products support – Online support portal for GoToMeeting, GoToMyPC, GoToAssist, GoToTraining, and GoToWebinar.
- Worldwide Support Guide - A complete overview of the Citrix support services, benefits and guidelines necessary to obtain the most from your support.
- Technical Support Brief Troubleshooting Guidebook (BTG) - This resource is intended as the first stop for Citrix administrators and Citrix engineers troubleshooting technical issues for all Citrix technologies.
Americas General Support
| Phone: | 954-267-2599 |
Argentina
| Toll Free: |
0800-666-0761 |
Brazil
| Toll Free: |
0800-891-2796 |
Canada
| Phone: |
800-424-8749 |
Chile
| Toll Free: |
1230-020-0749 |
Colombia
| Toll Free: |
980912-1660 |
Mexico
| Toll Free: |
001-877-792-4697 |
United States
| Phone: |
1-800-424-8749 |
Venezuela
| Toll Free: |
800-1-00-3623 |
EMEA General Support
| Phone: | +353 1 805 5000 |
| Fax: | +353 1 805 5201 |
Austria
| Toll Free: |
0800-292-518 |
| Fax: | +353 1 805 5201 |
Belgium
| Toll Free: |
0800-722-75 |
| Fax: | +353 1 805 5201 |
Denmark
| Toll Free: |
8088-4616 |
| Fax: | +353 1 805 5201 |
Finland
| Toll Free: |
0800-117-093 |
| Fax: | +353 1 805 5201 |
France
| Toll Free: |
0800-91-8115 |
| Fax: | +353 1 805 5201 |
Germany
| Toll Free: |
0800-182-5549 |
| Fax: | +353 1 805 5201 |
Ireland
| Toll Free: |
1800-509-215 |
Italy
| Toll Free: |
800-783-981 |
| Fax: | +353 1 805 5201 |
Luxembourg
| Toll Free: |
800-233-78 |
| Fax: | +353 1 805 5201 |
Netherlands
| Toll Free: |
0800-022-5829 |
| Fax: | +353 1 805 5201 |
Norway
| Toll Free: |
800-10882 | |
| Fax: | +353 1 805 5201 |
The Norwegian office is located at Nydalen in Oslo (Nydalsveien 33, Regus office building). From Oslo Lufthavn Gardermoen, take the express train (Flytoget) to Oslo Sentralstasjon (Jernbanetorget) and the T-bane (Subway) to Nydalen. T-bane nr. 4, 6, and 5. By car - from west, north and east take Ring 3, (Rolf Wikstrømsvei ), to Storo.
Poland
| Toll Free: |
008-0044-11660 |
Portugal
| Toll Free: |
800-844-100 |
| Fax: | +353 1 805 5201 |
Russia
| Toll Free: |
7-495-514-0152 |
| Fax: | 0035-1-805-5201 |
South Africa
| Toll Free: |
0800-99-1235 |
| Fax: | +353 1 805 5201 |
Spain
| Toll Free: |
900-96-8942 |
| Fax: | +353 1 805 5201 |
Sweden
| Toll Free: |
0200-285-432 |
| Fax: | +353 1 805 5201 |
Switzerland
| Toll Free: |
0800-564-652 |
| Fax: | +353 1 805 5201 |
United Kingdom
| Toll Free: |
0800-587-9031 |
| Fax: | 0800-587-9031 |
Australia
| Toll Free: | 1800-111-300 |
| Phone: | +61-2 8870 0899 |
| Fax: | +61-2 8870 0602 |
China
| Toll Free: | 4001 200 936 |
| Fax: | +61-2 8870 0602 |
Hong Kong
| Toll Free: | 800 906 936 |
| Fax: | +61-2 8870 0602 |
India
| Fax: | +61-2 8870 0602 |
| Toll Free: | 1800-102-2489 |
| Direct: | (80) 4179-6650 |
Indonesia
| Toll Free: | 001803 61471 |
| Fax: | +61-2 8870 0602 |
Malaysia
| Toll Free: | 1800 816 936 |
| Fax: | +61-2 8870 0602 |
New Zealand
| Toll Free: | 0800 880 230 |
| Fax: | +61-2 8870 0602 |
Philippines
| Toll Free: | 1800 1853 0936 |
| Fax: | +61-2 8870 0602 |
Singapore
| Toll Free: | 800 852 9516 |
| Fax: | +61-2 8870 0602 |
South Korea
| Toll Free: | 007 9885 21 2890 |
| Fax: | +61-2 8870 0602 |
Taiwan
| Toll Free: | 0080 1851 936 |
| Fax: | +61-2 8870 0602 |
Thailand
| Toll Free: | 001800 852 8936 |
| Fax: | +61-2 8870 0602 |
| Toll Free: | 0120 941 133 (Domestic Only) |
| Fax: | +81-3-4577-5981 |
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