Customer Service Contacts
- Open a customer service support case online
- In North America, toll free: +1 800-4-Citrix (1-800-424-8749)
- Citrix GoTo products support (GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar and GoToAssist)
Argentina
Citrix Systems, Inc.
| Toll Free: | 0800-666-0761 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
Barbados
Citrix Systems, Inc.
| Toll Free: | 1-877-713-7576 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
Brazil
Citrix Systems, Inc.
| Toll Free: | 0-800-891-2796 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
Canada
| Toll Free: | 800-4-CITRIX (800-424-8749) |
| Hours: | 24x7 |
Chile
Citrix Systems, Inc.
| Toll Free: | 1-230-020-0749 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
Colombia
Citrix Systems, Inc.
| Toll Free: | 018009121660 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
Costa Rica
Citrix Systems, Inc.
| Toll Free: | 0-800-011-0631 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
Guatemala
Citrix Systems, Inc.
| Toll Free: | 1-800-624-0080 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
Jamaica
Citrix Systems, Inc.
| Toll Free: | 0-888-641-5956 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
México
Citrix Systems, Inc.
| Toll Free: | 001-877-792-4697 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
Panama
Citrix Systems, Inc.
| Toll Free: | 001-800-552-5641 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
Peru
Citrix Systems, Inc.
| Toll Free: | 0800-53534 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
Trinidad
Citrix Systems, Inc.
| Toll Free: | 0800-1-00-2167 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
United States
| Toll Free: | 800-4-CITRIX (800-424-8749) |
| Hours: | 24x7 |
Venezuela
Citrix Systems, Inc.
| Toll Free: | 800-100-3623 |
| Phone: | +1-786-449-3700 |
| Hours: | 7:00 am to 6:00 pm (EST) |
Citrix End-Users
End-Users have the ability to review their license information on My Account. For Customer Service related inquiries, please contact your trusted Citrix Solution Advisor for assistance.
Citrix Solution Advisors
Contact your Citrix Distributor for any assistance with regards to Subscription Advantage renewal.
License Activation or Allocation Errors
If you require assistance with License Activation or Allocation Errors (Citrix Activation System), please email the EMEA Licensing Helpdesk at licensing-emea@eu.citrix.com and you will be contacted within 24 hours (Monday- Friday). Alternatively, select your region and call the Technical Support contact number which will also give you access to the EMEA Licensing Helpdesk.
Australia
Citrix Systems, Inc.
| Phone: | 1800 111 300 |
| Email: | TCCapac@citrix.com |
China
Citrix Systems, Inc.
| Phone: | 4001 200 936 |
| Email: | TCCapac@citrix.com |
Hong Kong
Citrix Systems, Inc.
| Phone: | 800 906 936 |
| Email: | TCCapac@citrix.com |
India
Citrix Systems, Inc.
| Toll Free: | 1800-102-2489 | |
| Phone: | (80) 4179-6650 |
|
| Email: | TCCapac@citrix.com |
Indonesia
Citrix Systems, Inc.
| Phone: | 001803 61471 |
| Email: | TCCapac@citrix.com |
Malaysia
Citrix Systems, Inc.
| Phone: | 1800 816 936 |
| Email: | TCCapac@citrix.com |
New Zealand
Citrix Systems, Inc.
| Phone: | 0800 880 230 |
| Email: | TCCapac@citrix.com |
Philippines
Citrix Systems, Inc.
| Phone: | 1800 1853 0936 |
| Email: | TCCapac@citrix.com |
Singapore
Citrix Systems, Inc.
| Phone: | 800 852 9516 |
| Email: | TCCapac@citrix.com |
South Korea
Citrix Systems, Inc.
| Phone: | 007 9885 21 2890 |
| Email: | TCCapac@citrix.com |
Taiwan
Citrix Systems, Inc.
| Phone: | 0080 1851 936 |
| Email: | TCCapac@citrix.com |
Thailand
Citrix Systems, Inc.
| Phone: | 001800 852 8936 |
| Email: | TCCapac@citrix.com |
Citrix Systems, Inc.
| Phone: | 0120 941 133 (Domestic Only) |
| 81 3 4577 5970 (From Overseas) | |
| Email: | cs-japan@citrix.co.jp |
| Web: | http://www.citrix.co.jp |
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Citrix Receiver
Access all the applications your company hosts using Citrix Receiver, easily from your device.
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GoToMeeting
GoToMeeting is the most convenient way to attend online meetings - and now you can take it to go!
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GoToMyPC
GoToMyPC gives you the freedom to go anywhere you choose and connect right to your Mac or PC.
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GoToAssist
Go mobile with Citrix GoToAssist. An easy-to-use app for delivering remote technical support.
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ShareFile
Access your ShareFile account from your device to easily view and share your documents on the go.
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Podio
Podio gives you a powerful tool to get your work done smarter and boost your productivity.