Privacy Policy

Last Updated on December 01, 2014

Overview | Privacy Policy

TRUSTe European Safe Harbor certification

Citrix Systems, Inc. is committed to respecting your privacy. This privacy statement discloses the privacy practices for GoToMeeting (www.gotomeeting.com), GoToWebinar (www.gotowebinar.com), GoToTraining (www.gototraining.com), GoToMyPC (www.gotomypc.com), GoToAssist (www.gotoassist.com), VideoConferencing (www.videoconferencing.com) and Workshifting (www.workshifting.com) websites hosted by Citrix.

Citrix has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. Citrix welcomes your feedback about this privacy policy. If you have questions or complaints regarding our privacy policy or practices, please contact us here. If you are not satisfied with our response you can contact TRUSTe here. TRUSTe will then serve as a liaison with Citrix to resolve your concerns.

Citrix complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Citrix has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Citrix’s certification, please visit http://export.gov/safeharbor/.

The TRUSTe program only covers information that is collected through our websites and does not cover information that may be collected through software downloaded from these sites or our mobile applications.

Contents

  1. Why is my information needed?
  2. What information does Citrix gather/track and how is it used?
  3. With whom does Citrix share the information?
  4. How can I review, correct and update my personal information?
  5. How can I opt out of Citrix’s collection, use and distribution of my information?
  6. How does Citrix protect my information from loss, misuse or alteration?
  7. What does Citrix do with Send a Friend a Free Trial/Referral information?
  8. What does Citrix do with information submitted through the Become a Partner link?
  9. Who can I ask if I have additional questions?

From time to time, Citrix may introduce new products and services. To the extent that these new products and services affect this policy, this policy will be updated. Please see item number 5 for details on how we notify users of updates to our privacy policy.

1. Why is my information needed?

Citrix products are web based; because of this they may require the use of first and last names, billing contact information, a password and a valid email address as a login. Therefore, at a minimum, we may require such necessary information in order to establish your account with us.

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2. What information does Citrix gather/track and how is it used?

PERSONAL INFORMATION: We collect personal information from users including (at minimum) first and last names, an email address to be used as a login, billing contact information, credit card number and a password. When a user registers online for a free trial of the service, Citrix will take steps to validate the credit card and billing information supplied to us to ensure it is accurate. We also use this information to determine your eligibility for our one-time free trial offer. Your email address may be used to send you periodic product newsletters, offers and usage tips from Citrix . You can opt out of promotional emails at any time, but will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide the service to you. We use the information collected to deliver services, process payments, update our records, communicate with you about products and services, and generally maintain your accounts with us. We will retain your information for as long as your account is active, as needed to provide you services, to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services contact us here. We do not share, sell, trade, or rent your personal information to third parties except as described in this privacy policy.

Information gathered at either www.videoconferencing.com or on www.workshifting.com is done so on a voluntary basis. You need not provide us with any personal information to use these sites. Information submitted on these sites can include contact information such as email addresses, comments on blog postings and job and press inquires. You should be aware that any information you provide in the comment or blog areas may be read, collected, and used by others who access them. To request removal of your personal information from these areas, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

In-session information collected during meeting, webinar and training sessions is protected by the use of end-to-end encryption and only accessible by the authorized users, organizers and participants. “In-session information” includes all screen sharing data, keyboard/mouse control data and text chat information. This information is never exposed in unencrypted form while temporarily resident within Citrix’s communication infrastructure servers or during transmission across public or private networks. Information about scheduled and prior meetings, webinars and/or trainings is stored on our website and is available to our customers and their authenticated users that have received an invitation from the organizer via email, instant message, phone or other communication method.

Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records.

BUSINESS INFORMATION: Information that is collected by our products or by meeting, webinar and training organizers or administrators is considered confidential. We will not view Business Information except as necessary to appropriately support the service or as required by law. (Business Information includes schedules, attendee lists, subject names, email addresses, names, session records, and any other business information used while in session) When an attendee registers with one of our customers for an online meeting, webinar or training, that information is provided to the organizer of the session. Citrix may store that information to fulfill our obligation to our customers, but we will not use the information to send marketing communications for Citrix services or third party offers to attendees. You should be aware that any personally identifiable information you submit while in session and utilizing the chat feature can be read, collected or used by the meeting organizer and other meeting participants. Chat logs and meeting recordings are not stored or viewable by Citrix and are only available locally to meeting organizers and attendees. We will not view business information, except as necessary to appropriately support the service and for the purpose of anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the quality of our customers’ service experience or as required by law.

PARTNERS: In some cases we provide services or sell product lines jointly with other businesses. For these co-branded offerings in which a third party is involved in your transactions, we will sometimes share or jointly collect customer information related to those transactions with that third party. On the co-branded registration pages we will state who is collecting or receiving the information and whose privacy statement governs its use so that you will know at the time you create your account exactly how your information will be used. If you are registered with Citrix through a partnership and you request to opt out of receiving promotional updates, in order to comply with the provisions in the Can Spam Act, we will also provide your email address to that partner so that they may also discontinue sending you messages on behalf of Citrix .

AFFILIATES: We may sometimes share or jointly collect information with our parent entity and the wholly owned subsidiaries and affiliated divisions of our parent company entity. Sharing this information helps us make your customer experience more seamless and efficient by allowing us to improve our marketing efforts to better target customer needs, streamline our processes and consolidate our backend business systems.

SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered information is used only to ensure the highest quality experience possible when using Citrix products.

SECURITY INFORMATION: Citrix also collects certain standard information about your computer for security and identification purposes. This information may include: IP addresses, domain names, access times, cookies and other unique identifying information of machines that have our software downloaded and installed on them. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All information is encrypted during transmission and is stored securely within our servers.

GoToAssist has an unattended support permission-based feature and access must be set up in advance and with the approval of the owner of the unattended machine. The person providing unattended support must provide a strong password, and all network activity is encrypted using both SSL and AES encryption, so only the approved support provider can gain access via the Unattended Support link. The responsibility for security then rests on the relationship of trust between the support provider and the customer. Because it is a 100 percent permission-based feature, the customer has the ability to block or disable Unattended Support access at any time, temporarily or permanently.

SURVEYS: In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user.

SOCIAL MEDIA: Our Site includes Social Media Features, such as the Facebook and Twitter buttons. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. These services will also authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. These Services may give you the option to post information about your activities on our websites to your profile page to share with others within your network. Your interactions with these Features are governed by the privacy policy of the company providing them.

TESTIMONIALS: With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us via one of the methods listed in this Online Privacy Policy.

ANALYTICS: We continuously improve our websites and our products and we utilize different third party web analytics tools to help us do so. We are interested in how visitors use our websites, our desktop tools, our mobile applications, what they like and dislike, and where they have problems. Our products, desktop tools and mobile applications use analytical tools to understand feature usage patterns, to enhance and improve your product experience and offer you specific usage tips and guidance. In connection with normal business operations, as well as to increase functionality and enhance your user experience, this usage information may be linked to personal information that we have about individual users. We maintain ownership of this data and we do not share this type of data about individual users with third parties.

Our mobile applications also use analytical tools to help gather non-personally identifiable data about download and application usage. In our use of mobile applications we may utilize GeoLocation data but only if you specifically opt-in to collection of such data in connection with a particular service. We may use information such as IP addresses to determine the general geographic locations areas of our visitors, but this information is not correlated to personal information about individual users. The web beacons used in conjunction with these tools may gather data such as what browser a person uses, what operating systems are used, domain names, MIME types, what is downloaded, and what content, products and services are reviewed when visiting or registering for services at one of our websites or using one of our mobile applications.

This information is used solely to assist Citrix in maintaining a more effective and useful websites and products for our customers. This data will not be shared with third parties without your prior consent or unless required by law.

COOKIES: A cookie is a small data file that certain websites write to your hard drive when you visit them. We use cookies to track user traffic patterns and hold certain registration information. When you register at Citrix sites, we use cookies to store unique, randomly assigned user IDs that we generate for administrative purposes. These cookies enable you to enter the Citrix sites without having to log on each time. We do not store passwords or any Personal Information about you in the cookies.

Local shared objects, also known as Flash cookies, may be used by third parties for some of our product training videos. These cookies are used to store preferences for the videos such as volume control. Flash cookies are not used to back-up, recreate or re-spawn a browser cookie that a user may delete. Flash cookies are different from browser cookies because of the amount of, type of, and way data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies please click here.

Citrix also partners with selected marketing companies to help us track the effectiveness of our websites, generate visitor traffic, display advertisements to you based on your visit to our sites, and as part of our affiliate referral program through CJ Affiliate (http://www.cj.com). When a partner refers a visitor to us from any of these sites, they set a web beacon and a cookie on our site. An ad ID and a partner ID are stored in the cookie, but no personally identifiable information specific to the actual visitor is stored. Citrix does not see the cookie; we only include the web beacon on our page, which results in a request to the partner’s servers from the customer browser. We have no control over their use of tracking technologies after they are placed on our site.

If you wish to not have the information these technologies collect used for the purpose of serving you targeted ads, you may opt-out by clicking here. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can still review the website if you choose to set your browser to refuse all cookies; however, you must enable cookies in order to establish an account and to download and install any of the software.

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3. With whom does Citrix share the information?

Ensuring your privacy is important to us. We do not sell, trade or rent your personal information to third parties.

Citrix products and services by necessity require us to provide some of your information to third parties. We may occasionally employ other companies to perform functions on our behalf. Examples include processing credit card payments, sending postal mail and email, analyzing data and providing marketing assistance. They have access to personal information needed only to perform their functions and may not use it for any other purpose. Further, they must process the personal information in accordance with this Privacy Policy. Also, in the event that Citrix or substantially all of its assets are acquired, customer information will be one of the transferred assets. For more information on how you will be notified in this instance, see Section 5 below.

Occasionally we send offers to select groups of Citrix customers on behalf of other businesses. When we do this, we do not share your personal information with the other businesses. Except in the limited instances as stated above, we will never voluntarily share personally identifiable information with any third party without the user’s express consent or unless compelled by applicable state and federal laws. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

Citrix does not control the practices of our affiliates. If you have questions about how affiliates use the information gathered when you link to them, please read their privacy policies.

Links to other sites: This website may contain links to other sites that are not owned or controlled by Citrix . Please be aware that we, Citrix , are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

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4. How can I review, correct and update my personal information?

If you wish to change or review your personal information, go to your My Account page. There you can access or update the personal information and account history we have on file. You can also change your email subscription status to receive our newsletter, and our email marketing communications including promotions we send on behalf of third-parties. Please contact us here if you need assistance in updating or reviewing your information. Citrix will respond to your request to review the information we have on file for you within 30 days.

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5. How can I opt out of Citrix’s collection, use and distribution of my information?

To change your email subscription status to receive or to stop receiving marketing communications or third-party promotions administered by Citrix or to opt out of Citrix’s collection, use and distribution of your information as stated above, please go to the Unsubscribe page, enter your email address and then click Submit. Users who would like to deactivate their account can contact us here for assistance.

This privacy policy is subject to change. If we are going to use your personally identifiable information in a manner materially different from that stated at the time of collection, we will notify you via email prior to the changes taking effect. If Citrix or any of its assets are acquired by another company we will notify you via email about this transaction and the transfer of your personal information. You will have a choice as to whether or not you consent to the usage of your information in a different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change.

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6. How does Citrix protect my information from loss, misuse or alteration?

Citrix uses industry-standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer). Nevertheless, we remind you that no security measure is perfect.

Citrix is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personally identifiable information. If you believe your password has been compromised, we recommend that you immediately change your password. For information on how to do this, please see item number 4 above.

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7. What does Citrix do with Send a Friend a Free Trial/Referral information?

We do not collect or store any personal information as part of our referral program. If you would like to send a friend or colleague information about a free trial of our product, we will provide you with an email text or link that you can send to them from your email account.

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8. What does Citrix do with information submitted through the Become a Partner link?

Information submitted to us via the Become a Partner link is completely voluntary and enables us to provide you with information on Citrix partnership opportunities. All information submissions are voluntary and will be used solely to provide information to you at your request. In keeping with our privacy policy standards, we will never voluntarily share personally identifiable information submitted to us about partnership opportunities with any third party without your express consent or unless compelled by applicable state and federal laws.

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9. Who can I ask if I have additional questions?

For additional inquiries about the privacy of your information, you can contact Citrix here, by calling +1 805 690 6400 or by writing to us via regular mail at: Citrix, 7414 Hollister Avenue, Goleta, CA 93117. To reach our Global Customer Support department, you may contact us here.

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