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Solutions for Telecommunications
Optimize Customer Care to Increase Profits
To capture new opportunities and competitive advantages in today’s global market, telecommunications companies must be able to quickly deliver applications and information for customer care, billing, and OSS, to any device, at any location, over any connection—including low-bandwidth and wireless.
Citrix helps IT teams and their executives meet this challenge by delivering any application to any user with the best performance, highest security, and lowest cost. Citrix solutions gives IT the flexibility to change on demand, without changing the overall environment, and today is relied upon by IT teams and their strategic executives at more than 200,000 organizations throughout the world. This includes the top ten U.S. telcos and the top twenty global telcos.
With Citrix’s solution, IT can
- Reduce churn by rapidly delivering customer-facing applications in geographically distributed call centers from a central location, and developing a single view of the customer across the enterprise
- Reduce the IT costs of supporting wireless carriers’ retail stores, by quickly connecting them to account activation, billing, and customer care systems
- Maximize the efficiency of network operations, by rapidly connecting central offices and network operating centers worldwide to OSS applications
- Streamline enterprise operations and reduce costs, by delivering and upgrading enterprise resources, such as enterprise resource planning (ERP) and human resources applications
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Case Study
- Swisscom IT Services AG
““With Citrix XenDesktop we were able to fulfill user requirements: the developers in Madrid and Munich confirmed that the performance of the virtualized desktop is comparable to that of a locally installed desktop.””
- Swisscom IT Services AG
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