GoToAssist by Citrix

Provide instant and secure live support using Citrix® GoToAssist®, easy-to-use remote support technology for businesses of all sizes. With GoToAssist, you can improve call resolution times, reduce travel and support costs and create an amazing customer service experience.  

Two distinct GoToAssist solutions are available to meet the needs of both individual support providers and multi-agent support teams.

GoToAssist Express: For Individuals
GoToAssist Express enables individuals and small businesses to increase their productivity by delivering fast, Web-based technical support from any Internet-connected computer.
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With GoToAssist Express individuals can:
• Sign up online and set up in minutes
• Support Mac as well as PC users
• Provide service even when customers are away from their computers

GoToAssist Corporate: For Teams
With GoToAssist Corporate, IT help desk and support teams can remotely support all end users regardless of location,  rapidly diagnosing and resolving a greater number of complex, mission-critical issues without increasing budget or headcount.

Plus, GoToAssist Corporate’s broad range of incident-resolution tools and reports pave the way for increased efficiency, productivity and satisfaction.
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With GoToAssist Corporate your team can:  
• Improve customer satisfaction levels and overall IT perception
• Support Mac as well as PC users
• Gain quick and secure access to remote systems – even outside the firewall
• Enable team collaboration to resolve complex issues
• Demonstrate a quick ROI with built-in surveys and reports

Key Benefits

• Handle more support requests in less time. The faster you can connect to a customer, the faster you can move on to the next request. GoToAssist lets you support up to eight customers at once.

• Reduce travel time and lower support costs.  The more issues you can handle online, the less time and money you’ll have to spend on travel.

• Give your customers the ideal remote-support experience. Your customers will be impressed by how quickly and easily you can connect, diagnose and resolve their technical problems.
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