Integrating communications into applications enables users to initiate communications right from the application.

Universal click-to-call
Users can initiate communications from any application, whether the application is delivered via Citrix products or installed on a PC. Users can also initiate calls from any phone including office, mobile, conference room, home, etc.

Click-to-call enabled corporate directory
Instead of the traditional corporate directory lookup where users have to switch to a different software application like Microsoft® Outlook®, users can simply search for a contact from the applications that they are using and place a phone call immediately with a simple click. This convenience keeps users focused on the tasks at hand.

Click-to-call enabled call history
Just like a call log on mobile phone, users can quickly review the most recently called numbers and easily hit redial right from the PC.

Web services
Organizations can utilize Service Oriented Architecture (SOA)-based Web services to integrate any Web application or Web site.  The EasyCall Web services makes it easier for customers to contact corporate call centers while also reducing toll-free charges. Furthermore, this enables contextual-based customer service where the corporate call centers will know what Web content their customers were looking at when they click on the call button.