How does IT know that users are experiencing application performance issues? Is it through the monitoring tools that are in place—or the spike in help desk calls? How often is the IT department surprised by the negative feedback in the employee satisfaction survey?

Tools that monitor individual technology components give little indication to the effect of performance problem as experienced by the user. Citrix EdgeSight™ provides an unbiased view of service delivery through actual user performance metrics that make the user’s experience and application performance monitoring the top priority. Continuous real-time monitoring for client applications, Web applications and virtualized applications with Citrix XenApp™ alerts IT administrators to performance issues regardless of the delivery method. Application crashes or hangs, poor network or database responsiveness or over taxed system resources can all be connected to show when the IT systems are impacting a user’s productivity. This ensures IT is able to prioritize the issues that matter most, improving the value that IT brings to the business, improving application availability and increasing customer satisfaction.