8/1/2006 » CRM, Colin Beasty » In its Return on Investment section, CRM profiled Citrix customer Ryan Companies, a US construction firm, and its implementation of Citrix GoToAssist. The company uses the Citrix solution to support its field staff, who utilize laptops to keep construction projects moving ahead. The company replaced phone support and on-site visits with GoToAssist and is saving significantly. Help-desk calls dropped by 90 percent, and Ryan has cut the costs of IT staff travel and expenses for shipping laptops back to headquarters.

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