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Technical Relationship Manager
Dedicated Account Management
In complex IT environments, proactive support relationships are essential. When you choose a Citrix support option with an Account Management Service, we offer a dedicated, highly-trained single point of contact to your business known as a Technical Relationship Manager (TRM). The TRM has extensive experience delivering Citrix solutions and is equipped to troubleshoot and resolve complex issues quickly. Our goal is to minimize downtime exposure in your business, either through proactive advice or by managing support requests through a dedicated contact who knows your Citrix infrastructure.
Proactive management for your environment
Your TRM’s first responsibility is to understand your business and how your Citrix infrastructure supports it. This creates the basis for the TRM to keep you up-to-date with technical and information relevant to your unique environment, to advise you on technical best practices to educate you on troubleshooting methodologies and tools. Our intention is to add business value to the relationship and become a virtual member of your organization. This process begins with your TRM conducting an in-depth meeting to understand your technology and support requirements, which will be captured in the Customer Account Plan and used as a framework throughout the entire contract period.
Dedicated advocate at Citrix
Your TRM will act as your advocate within Citrix, establishing communications with both Citrix product management and development teams. The TRM will be your voice within Citrix and will make sure that the correct priorities are given to any technical case, and that your experiences with Citrix products and deployments are relayed to Citrix product management. The TRM can also provide you with access to product betas, extending your test window and offering you the ability to influence feature development.
Benefits
- Close-knit relationship—Your TRM is dedicated to understanding your IT environment, responding to your needs quickly and keeping you informed.
- Round-the-clock coverage—Citrix technologies in your environment are covered 24x7x365.
- Reduce support costs and risks—Working proactively with your Citrix infrastructure, your TRM will help your organization reduce support costs and minimize technical issues.
- Dedicated advocate—Your TRM understands your product needs and acts as your advocate within Citrix.
Contact Sales
To learn more about Citrix Support Services contact your your local Citrix Solution Advisor, or contact Citrix sales.
