Japan Support Programs

The following list outlines the different levels of support that are available in Japan. In this list, an “incident” is defined as a single support issue and reasonable effort(s) needed to solve it.

View more details in Japanese.

Preferred 15

• Up to 15 incidents during each 1-year term
• Basic coverage hours (9:30 to 17:30, Tokyo time)
• 2 named contacts

In order to meet the needs of your unique environment, you also can purchase additional named contacts and additional incident packages.

To learn more about how the Citrix Preferred Support Services can help you get the most out of your access infrastructure, contact your local Citrix Solution Advisor, or contact your local Citrix sales office. Locate your regional Citrix sales office.