International Contact Information

USA & Canada

• Phone: 800-4-CITRIX (800-424-8749)
• E-mail: customerservice@citrix.com
• Operating Hours: 7am - 9pm ET, Monday – Friday

Europe, Middle-East & Africa

• As a Citrix End-User, you have the option to look up license information on My Citrix. If you require further assistance, please contact your trusted Citrix Solution Advisor. Citrix Solution Advisors contact their Citrix Distributor for any assistance with regards to Subscription Advantage Renewal. If you require assistance with License Activation or Allocation Errors (Citrix Activation System), please email the EMEA Licensing Helpdesk at licensing-emea@eu.citrix.com and you will be contacted within 24 hours (Monday- Friday). Alternatively, select your region and call the Technical Support contact number which will also give you access to the EMEA Licensing Helpdesk.

Latin America & Caribbean

E-mail: customerservice-lac@citrix.com
Operating Hours: 7:00 am to 6:00 pm (EST)

• Argentina: 0800-666-0761
• Barbados: 1-877-713-7576
• Brazil: 0-800-891-2796
• Chile: 1-230-020-0749
• Colombia: 018009121660
• Costa Rica: 0-800-011-0631
• Guatemala: 1-800-624-0080
• Jamaica: 0-888-641-5956
• México: 001-877-792-4697
• Panama 001-800-552-5641
• Peru: 0800-53534
• Trinidad: 0800-1-00-2167
• USA & Canada:  800-4-CITRIX  (800-424-8749)
• Venezuela: 800-100-3623
• Direct (not toll free): +1-786-449-3700

Asia Pacific

Our APAC operating hours are:
6.00 am to 6.00 pm (Singapore Standard Time - GMT +8 hours) for AEST daylight savings period
7.00 am to 6.00 pm (Singapore Standard Time - GMT +8 hours) for non-AEST daylight savings period

• Australia:  1800 111 300
• China (Northern) Hotline: 10800 610 0263
• China (Southern) Hotline: 10800 261 0263
• Hong Kong:  800 908 994
• India:
             BSNL Toll Free: 1800-425-8065, 1800-425-2489
             Toll Free: 1800-102-2489
             Direct: (80)25351956, (80)25356356, (80)41796650
• Indonesia:  001803 61471
• Malaysia:  1800 803 807
• New Zealand:  0800 930 700
• Philippines:  1800 1611 0212
• Singapore:  800 616 1697
• Taiwan:  0080 1611 351
• Thailand:  001800 611 2801
• E-mail: TCCapac@citrix.com

South Korea

• Phone: 0030 861 0050
• E-mail: tcckorea@citrix.com
• Web: http://www.citrixkorea.com/

Japan

• Phone: 0120 941 133 (Domestic Only)
               +81 3 4577 5970 (From Overseas)
• E-mail: cs-japan@citrix.co.jp
• Web: http://www.citrix.co.jp