Citrix Systems

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Customer Service

Your Satisfaction Is Our Measure of Success

Services
A helpful reference guide for the most frequently asked questions and administrative issues regarding account maintenance, Subscription Advantage, licensing, navigating MyCitrix.com, account support and more.

Customer Feedback
Based on your feedback, find out what we have improved on.

Contact Customer Service
Contact a Customer Service Representative via phone or email, or report a non-technical issue through our Online Reporting and Tracking  Tool.

International Locations
- USA & Canada
- Europe, Middle East & Africa
- Latin America & Caribbean
- Asia Pacific
- Japan

Citrix recognizes that customers expect software products to provide solutions to their business problems.  The reality is that software products alone cannot accomplish this; it takes people and processes to provide a complete solution. Our operational philosophy emphasizes that:
  • We are our customers’ partner, dedicated to their success
  • We are committed to responding to customers in a timely manner
  • We are always professional and treat every customer with courtesy and respect
  • We are advocates for support quality and customer satisfaction issues, while measuring and analyzing Citrix “pain points”
  • We set expectations and follow through to resolution
  • We base our success on our customers’ standards, not ours.