Customer Service

Questions about our online resources
Learn about some of our most popular online resources, including our Knowledge Base, Subscription Advantage program, eLearning, and Exporting.

Account Maintenance
Learn how to locate Citrix Customer ID/Org ID, and how to consolidate or update your Citrix account.

Downloads (Software & Clients)
Learn where to download the latest product versions, and how to obtain the latest Citrix.

Licensing
Learn how to activate/allocate licenses, and how to upgrade/migrate product to a new version.

My Citrix
Learn how to create and retrieve a login id and password for My Citrix.

Options for Support
Learn about Solution Advisor, Technical Support Agreements, Citrix Support Forum, Citrix Knowledge Center, and Technical Support (Billable) Incidents

XenApp Upgrade Calculator FAQ
Frequently Asked Questions for the XenApp Upgrade Calculator.